Refund policy

Christinium® Return & Refund Policy

At Christinium®, we want you to feel confident in your purchase.

Earrings — Final Sale

For hygiene and safety reasons, all earrings are final sale. We do not accept returns or exchanges for change of mind, colour preference, or sizing errors.

Damaged, Defective or Incorrect Items

Please inspect your order upon arrival. If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at hello@christinium.ca.

Please include your order number, a description of the issue, and clear photographs when possible.

We will review the concern and arrange an appropriate resolution, which may include a replacement or refund. Your rights under applicable consumer protection laws are not affected by our final-sale policy.

Refunds

When a refund is approved, it will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Return Shipping

Do not send items back without contacting us first. If a return is required because of a confirmed defect or an incorrect item, Christinium® will provide return instructions and cover reasonable return shipping costs.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has been processed or shipped.

Contact Us

For questions or concerns, please contact:

Christinium®

Email: hello@christinium.ca

Website: www.christinium.ca